Services

Quality Support Services Around Town and Across Country

Cycom has built a solid reputation for providing high quality IT service. For over 22 years, we have installed and maintained a wide range of hardware and software all around Canada. Our local Customer Support Offices are equipped and authorized to assume responsibility for all network components within most installations. As an IBM Value Integrated Partner (VIP), Cycom utilizes its specialized knowledge of IBM products and end user needs to add value to our integration and support service customers. Cycom is also a Premier Partner, and is authorized to provide rebates and special pricing for IBM products, service and support to public sector customers, including those in healthcare, education and other charitable organizations. What sets us apart is we take ownership of our customer’s total solution. This means, should a customer have network problems across many different environments, products and vendors, he only has to make one call. We are there for our customers and ready to help—all day, every day.

Cycom offers three levels of Contracted Services:

I. Critical Care Support Services. This is ideal for organizations that have mission-critical applications that require the maximum possible uptime for equipment throughout the network. 7 x 24 x 365 support with 30 minute call back time, two hour response and four hour resolution time.

II. Advanced Care Support Services. This is best for organizations that provide critical services to customers beyond standard business hours, but may not be running on mission-critical applications. Service provided from Monday through Friday, 7:00 a.m. -7:00p.m., local time. 30 minutes call back, four hour response and twenty-four hour resolution

III. Basic Care Support Services. This is best for organizations that have redundancy in their network or need a guaranteed, next-business-day response. Service provided Monday-through-Friday, 8:00 a.m. – 5:00 p.m., local time. 30 minute call back, NBD response and 48 hour resolution time.